We don't want to pay for portal licenses that are not required. The Landmark © One Market St., Idea has been posted. Customer Community Plus License: It is the advanced version of the customer community license. - 10 years ago, Manu Dewan I suspect that most companies are doing the same due the unfriendly customer portal licensing. When do you use a VAR license vs an OEM license? 5 answers Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? To help us process your request as quickly as possible, please fill out the form below describing the situation. Save Time. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. This continues until the case is closed. var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); By creating a community platform for customers to share, you give your customers access to not only your knowledge base, but other (community members, employees and partners) thoughts.Communities can be used to share a subset of features and data from your internal Salesforce org. Customer Community Plus licenses allow ticket resellers access to more than Customer Community licenses, but don’t provide access to everything. The Landmark © One Market St., When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. If you can't find what you're looking for, Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? Salesforce Communities introduces three new licenses that are intended as long-term replacements for the legacy portal licenses: Customer Community — our high-volume license; Customer Community Plus — a role-based Customer Community license, available in Spring’14; Partner Community — our “premium” license. In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. ©Copyright 2000- It only takes a minute to sign up. Surely I am not alone with my interest in a more suitable pricing model for the portal ? It is the best selection if there are thousands or millions of users in the community. Seems like a duplicate of http://ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C#skin=adn where Tim has commented as well, Salesforce Trailblazer Community Community. Desktop Community license: For each partner or customer community member completing forms on a desktop or laptop computer. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. This strikes me to be more geared as a B2B model and … Compare Salesforce product features, benefits and costs, across any edition including Essentials, Professional, Enterprise or Unlimited. Customer Community License Cost Approx. In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. If a company has more than 500 customers, it is very expensive to give a portal option to your customer because the pricing of portal ends up being more expensive than the SFDC licenses themselves! $35/member or $15/login per month. If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. We will review it shortly and merge the ideas if applicable. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. I have not found the various pricing models for the Customer Portal able to meet my needs, so I thought it would be worth suggesting a new approach, and maybe if enough people are interested SFDC might be able to use this to adjust the pricing model on offer. Check out this link. Sign up to join this community Mobile Community license: For each partner or customer community member completing forms on a mobile device, such as a phone or tablet, in the field. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. These price are for single user licenses. Hope this will help you. (Apparently not). (It's not for an OEM, unless you are using Customer Portal, etc. We'll investigate your suggestion and merge the ideas if it makes sense. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! It should cover things like: Customer community login licenses is for logins-per-month pricing i.e you purchase logins that is allowed for a month for any number of users. 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